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ASSESSMENTS > Home Sustainability Assessment


Frequently Asked Questions.



How can I book for an assessment?

If you are interested in having a Home Sustainability Assessment, click here and fill in your details. An assessor will be in contact with you within seven days to make your booking. You can also call 1300 326627 to make a booking.

How does the booking system work?

The household will book an assessment on line or by phone. At this time you will be asked about your preferred days for availability. An assessor will contact you to make a set time and date for them to call to your house to perform the assessment.

What is the extent of Renewable Energy Certificates (RECs) available from the implementation of eligible actions under the Home Sustainability Assessments?

Normal REC arrangements apply through existing schemes. The Green Loans Program does not affect REC eligibility; nor will the Program be involved in the allocation of RECs.

What is the income threshold for Green Loan eligibility?

The Green Loans Program has a target upper threshold of $250,000 annual income for the applicant. Suitable evidence of an applicant's taxable income may be requested and may include the most recent Notice of Assessment produced by the Australian Taxation Office.

Who pays for the assessment?

The Home Sustainability Assessment has a nominal value of $250 but is free to the Household as it is fully subsidised by the Australian Government. No fee should be paid by the Household to the Assessor for a Home Sustainability Assessment.

Why is the assessment free?

The Australian Government is subsidising the cost of the Home Sustainability Assessments because it recognises that charging a fee immediately restricts the uptake of the service and introduces issues of equity. Those in most need of support to reduce their operational energy and water costs are those least likely to have discretional income available to contribute to the cost of the Home Sustainability Assessment service.

Are renters eligible for the Green Loans Program?

Yes, providing they are listed on the current lease. Of course, you must adhere to the requirements of your lease in making any changes to the property.

Are new homes eligible?

The Green Loans Program is aimed at increasing the efficiency of existing homes. The dwelling being assessed must have been completed and occupied for at least 12 months (not necessarily by the applicant). Suitable proof may include a certificate of occupancy or similar issued by a local or state government agency.
Other policies exist to address the energy and water performance of new homes. These policies include regulations such as BASIX in New South Wales, and minimum performance standards incorporated in the Building Code of Australia in all other states and territories.

 
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